TERMS AND CONDITIONS
These terms and conditions apply to your purchase of products sold in New Zealand by Bircham’s Limited from our retail website. Placing an order on the www.birchams.nz website or by an
invoice from Bircham’s Limited, you accept that you have read, understood and agree to be bound to the terms and conditions set out in this document.
Bircham’s Limited has been operating in New Zealand since 2017. Products displayed on the site can be purchased using Bank Transfer and MasterCard, Visa, UnionPay credit cards via a secure payment gateway provided by DPS. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfillment. We will never share your personal information, or email address with any 3rd parties unless required to by law. We must receive full payment for the goods that you order before your order can be dispatched. Once payment details have been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. Once your order has been accepted, you will receive an order confirmation via email. Please check this confirmation carefully and inform us immediately if there is a mistake on your order. If you would like to change or cancel your order, and your goods have not yet shipped we may be able to change this for you. Once the goods have shipped we cannot amend or cancel your order.
Warranty, Exchanges, and Refunds
All products are checked for quality before being dispatched. All products come with a 12 month warranty. If the product is delivered damaged please notify us on the day of delivery. We will send you a replacement or refund your money once the item is returned to us. Return shipping is at the buyers’ expense. Items deemed defective within the warranty period will be repaired or replaced once the item is returned to us. Return shipping is at the buyers’ expense. All warranty claims must supply a proof of purchase. Warranty is not applicable to items damaged by improper or careless use. If you change your mind about a product we can exchange it or offer you a refund. Please contact us when you receive your order, then return items within 7 days, in working, unmarked condition, complete with original packaging. Return shipping is at the buyers’ expense. Items built to your specifications that require altering may incur additional costs.
All efforts are made to dispatch your order within 10 business working days from payment clearing and order being accepted. All shipping is covered by full insurance. Free shipping New Zealand wide. Unless otherwise stated. We do not deliver to PO Boxes. If you live outside of New Zealand please contact us for a quote on your shipping cost. Delivery times after dispatch; North Island within 10 business days. South Island within 10 business days. Please allow an additional 2 days for RD delivery. Tracking details will be sent to the email address provided once your order is collected. Alternatively, orders can be picked up from our Wellington showroom based in Woburn Lower Hutt